The Small Print

These Terms and Conditions govern the use of this wesite. I reserve the right to change these Terms and Conditions at any time and it is your responsibility to check this page before placing an order through my shop. You may also wish to see my separate pages on delivery and returns.


Placing an order

When placing an order through my shop, you agree to the following terms: that all details you provide are true and accurate, that you are over 18 years of age and an authorised user of the credit or debit card, or bank account used to place your order and that there are sufficient funds to cover the costs of the goods.

When you place an order with me, you will receive an acknowledgement e-mail confirming receipt of your order. Once payment has been received, I will process your order and dispatch it.

Cancellations

If you find you have had a change of heart after placing an order, please notify me immediately via email to cancel your order and receive a refund. I cannot cancel orders that have already been dispatched and in this instance you will need to follow my shop's returns policy.

Damages / defects

Please inspect all items upon arrival and, in the event of receiving any damaged or incorrect items, please contact me via email within 7 days of receipt of goods to arrange a replacement to be sent out. You may be asked to photograph the damaged items in order for me to claim compensation from my shipping provider.

Pricing and availability

Whilst I try to ensure that all details, descriptions and prices which appear on this website are accurate, occasionally errors may still occur. If I discover an error regarding an item which you have ordered, I will inform you of this straight away so that a resolution can be found. I also reserve the right to change or update product information, including price, at any time without prior notice.

Copyright

This website and its contents are the copyright of Persephone Coelho and may not be copied without the written permission of Persephone Coelho.

Environmental policy

As I take my inspiration from the natural world, I am very conscious of the need to minimise the impact my business has on the environment and to this end, I carefully consider every detail of my busniess and use recycled materials and FSC-certified papers for all of my cards. Wherever possible I work with local suppliers to source materials including using envelopes made from 100% recycled paper and biodegradable cellophane sleeves for most of my cards.

Lost or stolen items

If you received your dispatch email and your order has not arrived, please take the following steps:

Check with your neighbours or place of work to see if your parcel has been left with anyone
Please contact your nearest sorting office to find out if your parcel is being held there
Contact me with your order number

Kindly report your missing order within 10 days of the dispatch date on the email sent to you.
Please note: Persephone Coelho Illustration is not responsible for refunding or reshipping lost orders due to an incorrect address added at checkout.

Privacy Policy

This policy sets out the ways in which personal information is collected and the purposes it is used for. Please find the full privacy policy statement here.

Cookie Policy

Please read out Cookie Policy in full here.